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Troubleshooting
Troubleshooting
Franz avatar
By Franz1 author27 articles
Empty glyphs in Photoshop
Unsupported objects & features
Found a bug? Send us the logs!
Is the extension asking you to enter your license key each time?
Report bugs & feature requests
Retrieve a license key
Missing characters & font substitution
Import pauses, freezes or keeps spinning
Issues with glyph shapes
Font is not visible after install
Font is pixelated in Photoshop
Line spacing is not updating
Kerning, ligatures & alternates issues
Smart Kerning feature is slow, freezes or keeps spinning
Text flows above a text area
Convert color fonts to “black” fonts
PDF export issues with color fonts
Font file does not open
Extension gets super slow
Extension panel is missing
Extension panel is empty
Extension panel is black
Extension issues in Photoshop
Error: file not found & something went wrong
​Error: PlugPlugExternalObject
Illustrator crashes when making glyphs 😵
Apple Silicon & Windows ARM support
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