If the extension loads but no shape can be imported try these steps:
How to fix it
⚠️ First, update Fontself Maker here to the most recent version & restart the app
On Windows PC
The extension might be blocked by the Windows Firewall or another app, but you can automate the creation of specific rules to ensure all the settings are set properly by running a specific command script:
Download the script here: https://installers.fontself.com/troubleshooting
Right-click the ZIP archive and press Extract All to extract the script
Right-click on the script file
Fontself_Troubleshooting_script.cmd, click on Properties, check the Unblock option in the Security section, and press OkRight-click on the script file
Fontself_Troubleshooting_script.cmdagain and click on the option Run as administratorPress Yes to agree
When the script has finished, quit & restart the computer
Load the Fontself extension and try to import new glyphs
If the extension still doesn’t run nor successfully loads shapes, send us by email to hello@fontself.com these elements:
The ZIP archive file
Fontself_logs_XXX.zipwhich has been created by the script in the same folder (or on your Desktop folder)A screenshot of your entire screen with the error on the extension panel
And tell us whether you use another Firewall app, a VPN or might have an Internet connection that is restricted by an IT team
Here are the manual steps if you don't want to run the script (or can't):
1. Disable Clipboard History
Press Start > Settings
Go to System
On the left panel, press Clipboard
On the right panel, press the toggle to Off for Clipboard history
On the right panel, press Clear under Clear clipboard data
Quit & reload Illustrator
2. Whitelisting the clipboard manager app
Go to your current Firewall app and whitelist the program clipboard_x86_64.exe to make sure it can be executed. It should be accessible under this path:
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe
Have a look at these links (or search Google to whitelist on your specific firewall app):
https://pureinfotech.com/allow-apps-firewall-windows-11/
https://www.lifewire.com/access-manage-windows-10-app-permissions-4587294
3. Whitelist the extension
Go to your current Firewall app and whitelist the program CEP or Node.js
4. Reboot the computer
A complete system refresh can clean up Illustrator's memory and improve your experience for extensions.
On Mac or PC
1. Reload Fontself
You can use Reload Extension from the top-right tray icon or by restarting Illustrator (a computer reboot can also help if you've been working for long days):
2. Whitelist the extension
Go to your current Firewall app and whitelist the program CEP or Node.js
3. Reboot the computer
A complete system refresh can clean up Illustrator's memory and improve your experience for extensions.