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Error: file not found & something went wrong
Error: file not found & something went wrong

Time to create some folder or set its permissions

Franz avatar
Written by Franz
Updated over a week ago

⚠️👀🧠⁉️
​Error: Something went wrong
​Error: Something took too long to happen
​Error: Expected a reference to an existing File/Folder
​Error: The specified file could not be opened because it could not be found
​
​Timeout Error: Javascript alert
​

This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work. 

1. How to fix it

Just check the existence of the folder called Fontself  under this path:
On Mac: /Users/USERNAME/Library/Application Support/Fontself
On Windows: C:\Users\USERNAME\AppData\Roaming\Fontself 

If not, you can create it manually and make sure its has read & write access, or copy paste and run the following command:
On Mac, from your Terminal app:
​mkdir ~/Library/Application\ Support/Fontself
​chmod 755 ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
​mkdir %userprofile%\AppData\Roaming\Fontself
​chmod 755 %userprofile%\AppData\Roaming\Fontself 

Restart Illustrator and load Fontself.

If you still get additional errors, check the other troubleshooting solutions: https://help.fontself.com/en/articles/923399-extension-panel-is-empty

2. ⚠️ Check your Firewall to whitelist these apps:

  1. Illustrator/Photoshop app / .exe itself
    ​C:\Program Files\Adobe\Adobe Illustrator XXXX\Illustrator.exe
    ​C:\Program Files\Adobe\Adobe Photoshop XXXX\Photoshop.exe

  2. Illustrator CEPHtmlEngine
    ​C:\Program Files\Adobe\Adobe Photoshop XXXX\Support File\Contents\Windows\CEPHtmlEngine\CEPHtmlEngine.exe

  3. Photoshop node.exe
    ​C:\Program Files\Adobe\Adobe Photoshop\node.exe

  4. Photoshop clipboard_x86_64.exe

    C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe

> Ask your IT team to whitelist Fontself if you are under a company/school network

3. Still not working? Try one more trick

If the issue still persists, one more trick is to run Illustrator with full admin rights:

  • Right-click on the Illustrator icon, click Run as administrator.

  • Load Fontself (it should run fine), and the next time run Illustrator as usual.

4. Ultimate solution...

If nothing above worked, uninstall & reinstall the extension and run it again. Make sure to allow CEP to run again when prompted by your system.
​

To uninstall the Fontself extension you need to remove this folder:

  • On Mac, from the Finder, press Go > Go to Folder and enter: /Library/Application Support/Adobe/CEP/extensions/

  • Then delete the folder named com.fontself.maker...

  • On Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

  • Then delete the folder named com.fontself.maker...


Once done, quit Illustrator and reinstall Fontself from the installer.


5. Check these last solutions

If none of these work, try more options here: https://help.fontself.com/en/articles/923399-extension-panel-is-empty

This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at hello@fontself.com

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