Troubleshooting

Joël avatar Franz avatar
15 articles in this collection
Written by Joël and Franz

Found a bug? Send us the logs!

An explanation, a screenshot and the logs are all we need to understand what happened in the extension.
Joël avatar
Written by Joël
Updated over a week ago

Is the extension asking you to enter your license key each time?

This activation issue can happen on Mac & Windows, check this for a quick fix.
Joël avatar
Written by Joël
Updated over a week ago

Report bugs & feature requests

Found a bug, have an issue or want improvements? Contact us!
Franz avatar
Written by Franz
Updated over a week ago

Retrieve a license key

Lost your Fontself credentials? We can help
Franz avatar
Written by Franz
Updated over a week ago

Missing characters & font substitution

Accents & other characters switch to a default font? Here's a fix!
Franz avatar
Written by Franz
Updated over a week ago

Issues with glyph shapes

How to fix incomplete or broken object paths
Franz avatar
Written by Franz
Updated over a week ago

Font is not visible after install

Can’t see your fonts once installed? Try these tricks.
Franz avatar
Written by Franz
Updated over a week ago

Font is pixelated in Photoshop

Got bad quality font previews? Just smooth them out!
Franz avatar
Written by Franz
Updated over a week ago

Line spacing is not updating

Vertical metrics are a pretty
Franz avatar
Written by Franz
Updated over a week ago

Kerning, ligatures & alternates issues

Can't see specific glyphs or the exact letter spacing in your apps?
Franz avatar
Written by Franz
Updated over a week ago

Text flows above a text area

Here's why glyphs may slip outside of your text boxes
Franz avatar
Written by Franz
Updated over a week ago

Extension gets super slow

Rebooting Illustrator & other tips
Franz avatar
Written by Franz
Updated over a week ago

Extension panel is empty

Got a blank screen when launching Fontself?
Franz avatar
Written by Franz
Updated over a week ago

Extension panel is black

Got a black screen when launching Fontself?
Franz avatar
Written by Franz
Updated over a week ago

Extension issues in Photoshop

Fontself Generator plugin can not be found?
Franz avatar
Written by Franz
Updated over a week ago