Error: Something went wrong

Error: Something took too long to happen
Error: The specified file could not be opened because it could not be found 

This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work. 

How to fix it?

Just check that the folder Fontself exists under this path:
On Mac: /Users/USERNAME/Library/Application Support/Fontself
On Windows: C:\Users\USERNAME\AppData\Roaming\Fontself 

If not, you can create it manually or by copy/pasting and running the following command:
On Mac, from your Terminal app:
mkdir ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
mkdir %userprofile%\AppData\Roaming\Fontself 

On Windows, this folder should be accessible on Read and Write operations:

  • Right-click on the folder, click the Security tab, and pick Allow > Full Control and validate.
  • Restart Illustrator and load Fontself.

If the issue persists, one more trick is to run Illustrator with full admin rights:

  • Right-click on the Illustrator icon, click Run as administrator.
  • Load Fontself (it should run fine), and the next time run Illustrator as usual.

This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at hello@fontself.com

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