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Error: Something went wrong

Error: Something took too long to happen
Error: Expected a reference to an existing File/Folder
Error: The specified file could not be opened because it could not be found 

This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work. 

How to fix it?

Just check that the folder called Fontself  exists under this path:
On Mac: /Users/USERNAME/Library/Application Support/Fontself
On Windows: C:\Users\USERNAME\AppData\Roaming\Fontself 

If not, you can create it manually or by copy/pasting and running the following command:
On Mac, from your Terminal app:
mkdir ~/Library/Application\ Support/Fontself
chmod 755 ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
mkdir %userprofile%\AppData\Roaming\Fontself
chmod 755 %userprofile%\AppData\Roaming\Fontself 

Restart Illustrator and load Fontself.

Still not working? Try one more trick

If the issue still persists, one more trick is to run Illustrator with full admin rights:

  • Right-click on the Illustrator icon, click Run as administrator.
  • Load Fontself (it should run fine), and the next time run Illustrator as usual.

This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at hello@fontself.com

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