Error: Something went wrong
Error: Something took too long to happen
Error: Expected a reference to an existing File/Folder
Error: The specified file could not be opened because it could not be found

Timeout Error: Javascript alert

This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work. 

How to fix it?

Just check the existence of the folder called Fontself  under this path:
On Mac: /Users/USERNAME/Library/Application Support/Fontself
On Windows: C:\Users\USERNAME\AppData\Roaming\Fontself 

If not, you can create it manually and make sure its has read & write access, or copy paste and run the following command:
On Mac, from your Terminal app:
mkdir ~/Library/Application\ Support/Fontself
chmod 755 ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
mkdir %userprofile%\AppData\Roaming\Fontself
chmod 755 %userprofile%\AppData\Roaming\Fontself 

Restart Illustrator and load Fontself.

If you still get additional errors, check the other troubleshooting solutions: http://help.fontself.com/en/articles/923399-extension-panel-is-empty

⚠️ Check your Firewall to whitelist these apps:

  1. Illustrator/Photoshop app / .exe itself

  2. CEP cephtmlengine

  3. C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe

> Ask your IT team to whitelist Fontself if you are under a company/school network

Still not working? Try one more trick

If the issue still persists, one more trick is to run Illustrator with full admin rights:

  • Right-click on the Illustrator icon, click Run as administrator.

  • Load Fontself (it should run fine), and the next time run Illustrator as usual.

Ultimate solution

If nothing above worked, uninstall & reinstall the extension and run it again. Make sure to allow CEP to run again when prompted by your system.

This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at hello@fontself.com

Did this answer your question?