Error: Something went wrong
Error: Something took too long to happen
Error: Expected a reference to an existing File/Folder
Error: The specified file could not be opened because it could not be found
This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work.
How to fix it?
Just check the existence of the folder called
Fontself under this path:
If not, you can create it manually and make sure its has read & write access, or copy paste and run the following command:
On Mac, from your Terminal app:
mkdir ~/Library/Application\ Support/Fontself
chmod 755 ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
chmod 755 %userprofile%\AppData\Roaming\Fontself
Restart Illustrator and load Fontself.
If you still get additional errors, check the other troubleshooting solutions: http://help.fontself.com/en/articles/923399-extension-panel-is-empty
- ⚠️ Check your Firewall to allow Illustrator/Photoshop and CEP (cephtmlengine)
- Ask your IT team to whitelist Fontself if you are under a company/school network
Still not working? Try one more trick
If the issue still persists, one more trick is to run Illustrator with full admin rights:
- Right-click on the Illustrator icon, click Run as administrator.
- Load Fontself (it should run fine), and the next time run Illustrator as usual.
If nothing above worked, uninstall & reinstall the extension and run it again. Make sure to allow CEP to run again when prompted by your system.
This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at firstname.lastname@example.org