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Error: file not found & something went wrong
Error: file not found & something went wrong

Time to create some folder or set its permissions

Franz avatar
Written by Franz
Updated over a week ago

Error: Something went wrong
Error: Something took too long to happen
Error: Expected a reference to an existing File/Folder
Error: The specified file could not be opened because it could not be found

Timeout Error: Javascript alert

This can happen when the extension needs the permission to access or write some files on your computer but for some reason - it didn't work. 

1. How to fix it

Just check the existence of the folder called Fontself  under this path:
On Mac: /Users/USERNAME/Library/Application Support/Fontself
On Windows: C:\Users\USERNAME\AppData\Roaming\Fontself 

If not, you can create it manually and make sure its has read & write access, or copy paste and run the following command:
On Mac, from your Terminal app:
mkdir ~/Library/Application\ Support/Fontself
chmod 755 ~/Library/Application\ Support/Fontself
On Windows, from your CMD app:
mkdir %userprofile%\AppData\Roaming\Fontself
chmod 755 %userprofile%\AppData\Roaming\Fontself 

Restart Illustrator and load Fontself.

If you still get additional errors, check the other troubleshooting solutions:

2. ⚠️ Check your Firewall to whitelist these apps:

  1. Illustrator/Photoshop app / .exe itself

  2. CEP cephtmlengine

  3. C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.fontself.maker.v2\node_modules\clipboardy\fallbacks\windows\clipboard_x86_64.exe

> Ask your IT team to whitelist Fontself if you are under a company/school network

3. Still not working? Try one more trick

If the issue still persists, one more trick is to run Illustrator with full admin rights:

  • Right-click on the Illustrator icon, click Run as administrator.

  • Load Fontself (it should run fine), and the next time run Illustrator as usual.

4. Ultimate solution...

If nothing above worked, uninstall & reinstall the extension and run it again. Make sure to allow CEP to run again when prompted by your system.

To uninstall the Fontself extension you need to remove this folder:

  • On Mac, from the Finder, press Go > Go to Folder and enter: /Library/Application Support/Adobe/CEP/extensions/

  • Then delete the folder named com.fontself.maker...

  • On Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

  • Then delete the folder named com.fontself.maker...

Once done, quit Illustrator and reinstall Fontself from the installer.

5. Check these last solutions

If none of these work, try more options here:

This should fix your issue in 99% of cases, but if you still have a problem just mention that you did these steps when contacting us either through the live chat or at

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