If the extension panel is empty we recommend you to check this article first:
https://help.fontself.com/troubleshooting/extension-panel-is-empty
If you're here you probably found a bug 🐛 or have an issue with the extension, but we're here to help!
To understand and fix your issue we'll need:
A description of your problem
A screenshot (big time saver for both of us! It helps us understand and find the solution faster)
The extension's logs (see below)
(Optional, we will ask for it if needed) Adobe Illustrator's or Photoshop's logs (see below)
Send us a message including this 👆 on the online chat or by email at hello@fontself.com 👋 (We'll get back to you as soon as possible!)
How to get the extension's logs?
The easy way
Open the extension, and click on the menu (top-right corner)
Click on "Send Logs"
Send us the zip file that was created on your computer's desktop 😉
The not so easy way
Find the Fontself folder (see below)
Compress / zip the "logs" folder
Send us the zip file
Location of the Fontself folder:
On macOS: "/Users/YOURUSERNAME/Library/Application Support/Fontself"
On Windows: "C:\Users\YOURUSERNAME\AppData\Roaming\Fontself"
How to get the Adobe Illustrator's or Photoshop's logs?
Download the Adobe Log Collector Tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Double click on the file you just downloaded to execute the Log Collector Tool
Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page)
Send us the zip file that was created on your computer's desktop 🎉