If the extension panel is empty we recommend you to check this article first:
https://help.fontself.com/troubleshooting/extension-panel-is-empty

If you're here you probably found a bug 🐛 or have an issue with the extension, but we're here to help!

To understand and fix your issue we'll need: 

  • A description of your problem
  • A screenshot (big time saver for both of us! It helps us understand and find the solution faster)
  • The extension's logs (see below) 
  • (Optional, we will ask for it if needed) Adobe Illustrator's or Photoshop's logs (see below) 

Send us a message including this 👆 on the online chat or by email at hello@fontself.com 👋 (We'll get back to you as soon as possible!)

How to get the extension's logs?

The easy way

  • Open the extension, and click on the menu (top-right corner) 
  • Click on "Send Logs"
  • Send us the zip file that was created on your computer's desktop 😉

The not so easy way

  • Find the Fontself folder (see below) 
  • Compress / zip the "logs" folder
  • Send us the zip file

Location of the Fontself folder:
On macOS: "/Users/YOURUSERNAME/Library/Application Support/Fontself"
On Windows: "C:\Users\YOURUSERNAME\AppData\Roaming\Fontself"

How to get the Adobe Illustrator's or Photoshop's logs?

  • Download the Adobe Log Collector Tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
  • Double click on the file you just downloaded to execute the Log Collector Tool
  • Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page)
  • Send us the zip file that was created on your computer's desktop 🎉
Did this answer your question?