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Found a bug? Send us the logs!
Found a bug? Send us the logs!

An explanation, a screenshot and the logs are all we need to understand what happened in the extension.

Franz avatar
Written by Franz
Updated over a week ago

If the extension panel is empty we recommend you to check this article first:
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https://help.fontself.com/troubleshooting/extension-panel-is-empty

If you're here you probably found a bug πŸ› or have an issue with the extension, but we're here to help!
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To understand and fix your issue we'll need:Β 

  • A description of your problem

  • A screenshot (big time saver for both of us! It helps us understand and find the solution faster)

  • The extension's logs (see below)Β 

  • (Optional, we will ask for it if needed) Adobe Illustrator's or Photoshop's logs (see below)Β 

Send us a message including this πŸ‘† on the online chat or by email at hello@fontself.com πŸ‘‹ (We'll get back to you as soon as possible!)
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How to get the extension's logs?

The easy way

  • Open the extension, and click on the menu (top-right corner)Β 

  • Click on "Send Logs"

  • Send us the zip file that was created on your computer's desktop πŸ˜‰
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The not so easy way

  • Find the Fontself folder (see below)Β 

  • Compress / zip the "logs" folder

  • Send us the zip file
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Location of the Fontself folder:
On macOS: "/Users/YOURUSERNAME/Library/Application Support/Fontself"
On Windows: "C:\Users\YOURUSERNAME\AppData\Roaming\Fontself"
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How to get the Adobe Illustrator's or Photoshop's logs?

  • Double click on the file you just downloaded to execute the Log Collector Tool

  • Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page)

  • Send us the zip file that was created on your computer's desktop πŸŽ‰
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