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Found a bug? Send us the logs!
Found a bug? Send us the logs!

An explanation, a screenshot and the logs are all we need to understand what happened in the extension.

Franz avatar
Written by Franz
Updated over a week ago

If the extension panel is empty we recommend you to check this article first:

If you're here you probably found a bug ๐Ÿ› or have an issue with the extension, but we're here to help!

To understand and fix your issue we'll need:ย 

  • A description of your problem

  • A screenshot (big time saver for both of us! It helps us understand and find the solution faster)

  • The extension's logs (see below)ย 

  • (Optional, we will ask for it if needed) Adobe Illustrator's or Photoshop's logs (see below)ย 

Send us a message including this ๐Ÿ‘† on the online chat or by email at ๐Ÿ‘‹ (We'll get back to you as soon as possible!)

How to get the extension's logs?

The easy way

  • Open the extension, and click on the menu (top-right corner)ย 

  • Click on "Send Logs"

  • Send us the zip file that was created on your computer's desktop ๐Ÿ˜‰

The not so easy way

  • Find the Fontself folder (see below)ย 

  • Compress / zip the "logs" folder

  • Send us the zip file

Location of the Fontself folder:
On macOS: "/Users/YOURUSERNAME/Library/Application Support/Fontself"
On Windows: "C:\Users\YOURUSERNAME\AppData\Roaming\Fontself"

How to get the Adobe Illustrator's or Photoshop's logs?

  • Double click on the file you just downloaded to execute the Log Collector Tool

  • Follow the instructions of the tool (for more details check instructions for macOS and Windows on the download page)

  • Send us the zip file that was created on your computer's desktop ๐ŸŽ‰

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